Delivery Policy
Effective Date: 1st September 2025
1. Introduction
At Computer Internet Services Inc., we are committed to delivering your orders quickly, safely, and reliably. This Delivery Policy outlines the terms and conditions regarding delivery of items purchased from our store—either in person or online via WordPress.
If you have any questions, feel free to contact our Customer Service Team at:
📞 (246) 435-4505 / 435-4506
📧 customerservice@cisbb.net
2. Delivery Areas
- Local Delivery: Island-wide delivery across Barbados
- Regional/International Shipping: Delivery to select Caribbean and international destinations via partnered couriers (e.g., DHL, FedEx, etc.)
Note: Regional/international shipping may be subject to additional terms, customs duties, and delivery times.
3. Delivery Timeframes
Standard Delivery (Barbados):
- Delivery Time: 1–3 business days after payment confirmation
- Availability: Monday to Friday (excluding public holidays)
- Same-Day Delivery: May be available on select items or for urgent requests (contact us to confirm)
Regional/International Delivery (if applicable):
- Delivery Time: 5–10 business days (depending on location and courier)
- Delays: May occur due to customs, weather, or logistical issues beyond our control
4. Delivery Fees
| Location/Service | Estimated Fee (BBD) |
|---|---|
| Bridgetown & Environs | $10 – $15 |
| Outer Parishes | $15 – $30 |
| Same-Day (where available) | $30+ |
| Regional/International | Calculated at checkout or quoted by request |
Note: Delivery charges will be clearly stated before you confirm your order.
5. Delivery Process
- You will receive a confirmation email or call with delivery details.
- Our delivery team or courier partner will contact you to confirm time and location.
- You (or an authorized representative) must be present to receive and sign for the delivery.
- A valid ID may be required upon delivery for verification.
6. In-Store Pickup
You may also choose to pick up your order in-store:
📍 1st Floor Barbados Hardware Building, Swan Street, Bridgetown, St. Michael
🕒 Monday – Friday: 9:00 AM – 5:00 PM
🕒 Saturday: 9:00 AM – 1:00 PM
Bring your receipt or order confirmation email when collecting your item.
7. Delivery Delays or Issues
While we strive to meet stated delivery times, delays can occur due to:
- Inventory or supplier issues
- Courier or logistics delays
- Public holidays or natural disruptions
- Incomplete or incorrect delivery information
If your order is delayed, we will notify you promptly and work to resolve the issue.
8. Failed Deliveries
- A re-delivery may be scheduled (additional fee may apply)
- Alternatively, the order can be made available for in-store pickup
- Orders not collected within 7 days may be cancelled, and a restocking fee may apply
9. Inspection Upon Delivery
Please inspect your package upon delivery. If the item is damaged, incorrect, or incomplete, notify us immediately at 📞 (246) 435-4505 / 435-4506 or 📧 customerservice@cisbb.net within 24 hours of receiving the order.
10. Changes to Delivery Policy
We reserve the right to update this Delivery Policy at any time. Any changes will be posted on our website or online storefront with the updated effective date.
11. Contact Us
If you have any questions about your order or our delivery services, please contact:
Computer Internet Services Inc.
📍 1st Floor Barbados Hardware Building, Swan Street, Bridgetown, St. Michael
📞 (246) 435-4505 / 435-4506
📧 customerservice@cisbb.net